VEHICLEMRI MBT LIMITED WARRANTY POLICY

FOR VEHICLEMRI REPLACEMENT PRODUCT
Effective 3/01/2020

DENSO Products and Services Americas, Inc. (“DENSO”) warrants to the end-user that the Product shall be free of defects in materials and workmanship and will function in accordance with DENSO’s published specifications, under ordinary intended use and service during the Coverage Period. DENSO shall replace any defective Product covered by this warranty. This remedy shall be the end-user’s sole remedy with respect to any defective Product.

This warranty does not cover defects or malfunctions, which result from causes beyond DENSO’s control, including without limitation, (i) unusual physical or electrical stress (any damage due to power surges, incorrect electrical voltage, misconnection to any device, or malfunction of any device used with the Product); (ii) accident, neglect, abuse, misuse, force majeure, or other abnormal use or conditions; (iii) normal wear and tear; (iv) Repairs or attempted repairs of the Product by an unauthorized person; (v) disassembly, alterations or modifications; (vi) improper servicing ; or (vii) transportation damage. This warranty shall extend only to the original end-user and shall be void if any labels or other identifying marks, permanently affixed to the Product when shipped from DENSO, are removed, altered, defaced or obliterated.

Any replacement product may be remanufactured or new, and will include warranty through the remainder of the original warranty period of the originally purchased Product. The warranty coverage period starts on the original purchase date of the Product. Refer to the WARRANTABLE PRODUCT AND COVERAGE PERIOD table below for a description on the Product and warranty Coverage Period.

This warranty is the only warranty made by DENSO with respect to the Product, and is in lieu of all obligations or liabilities on the part of DENSO for damage arising out of or in connection with the sale, use or performance of the Product, including, without limitation, any lost profits or any other consequential, incidental, special or exemplary damages of any kind. DENSO DISCLAIMS ALL OTHER WARRANTIES WITH REGARD TO THE PRODUCT, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABLITLTY AND FITNESS FOR USE. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN.

This warranty does not cover labor costs incurred in the diagnosis of defect, nor does it cover any other contingent expenses such as car rental or towing. A dated proof of purchase receipt is required to validate any warranty claim. This warranty supersedes any other warranty statement and may also give you specific legal rights which may vary from state to state.

DENSO requires the end-user of the Product to return the allegedly defective Product to DENSO for inspection and audit to verify claimed defects and ensure the accuracy of the claim information.

WARRANTABLE PRODUCT AND COVERAGE PERIOD

System Product Coverage Period
VehicleMRI MBT (Mini Bluetooth®) vehicle communication interface 12 months

WARRANTY CLAIM REQUIREMENTS AND PROCEDURES

To initiate a warranty claim, the end-user must obtain a Return Merchandise Authorization (“RMA”) and a prepaid return label from DENSO. Please NOTE, the allegedly defective Product must be received by DENSO within ten (10) working days of the RMA creation, DENSO will not accept the claims received after this time period. To request an RMA and a prepaid return label, contact DENSO Customer Care at 1-877-675-5463. Claims must be submitted by the end-user in strict accordance with the following claim method:

If you need to submit a warranty claim for more than one (1) Product, you MUST submit a claim form for EACH Product in which you wish to submit a warranty claim.

  1. Place the completed Warranty Claim Form and proof-of-purchase inside the box of the Product.
  2. Ship the Product to the DENSO address referenced below:

DENSO Products and Service Americas, Inc. Technical Center
ATTN: Quality Assurance, Warranty Parts Return 1300 Old Plank Rd.
Mayfield, PA 18433

DOCUMENTATION, EVIDENCE AND WARRANTY PRODUCT RETURN

For claim validation and warranty period confirmation, DENSO will confirm the proof-of-purchase provided with the returned Warranty Claim Form. Failure to supply supporting documentation, may result in warranty claim rejection.

WARRANTY PARTS RETURN SHIPPING / PROPER DISPOSAL OF PARTS

  1. Affix a copy of the Warranty Claim Form to properly identify the allegedly defective Product. DENSO reserves the right to deny any claim if the Product is not properly identified.
  2. The allegedly defective Product must be returned in the original or similar packaging and must be properly packed to avoid potential damage or contamination during return transportation. If the Product is returned damaged, DENSO reserves the right to deny the claim.
  3. Ship the allegedly defective Product to the “ship to” location identified above. DENSO reserves the right to deny any warranty return that is not shipped to the correct destination. It is the end-user’s responsibility to comply with all Federal, State and local shipping regulations.

INSPECTION OF RETURNED WARRANTY PRODUCT

All Products which are allegedly defective and returned to DENSO will be inspected to assess the cause of failure and to monitor product quality and warranty policy compliance. Eligibility for Product replacement will be based on this inspection.

SCRAP OF PARTS

If DENSO elects not to have an allegedly defective Product returned for inspection, it is the end-user’s responsibility to properly scrap or dispose of such Product in compliance with all Federal, State and local environmental and disposal regulations.

CLAIM SETTLEMENT WITH END-USER

If the claim is validated and approved, a replacement product will be shipped to the end-user within five (5) working days from the date of receipt at DENSO.

REJECTED CLAIMS

The end-user will be notified of any rejected claim by phone and/or email. This notification will include the reason for rejection. Claim(s) returned for insufficient information may be resubmitted with the requested information, within ten (10) working days of the notification date.

In the event the claim is rejected, the end-user may request that the allegedly defective Product(s) is shipped back to the end-user, at the end-user’s expense. To request the return of such Product(s), send an e-mail to warranty_vmri@densodrive.com. The request must be submitted within ten (10) working days of the claim rejection and include the following information:

  • DENSO RMA Number
  • Device Serial Number
  • Claim Date
  • Company Name
  • Shipping Address
  • Shipping Contact Name and Telephone Number
  • Prepaid Return Shipping Label

Alternatively, the end-user may request that Product(s) associated with rejected claims are scrapped by DENSO. To request that such Product(s) are scrapped, send an e-mail to warranty_vmri@densodrive.com. The request must be submitted within 10 working days of the claim rejection and include the following information:

  • DENSO RMA Number
  • Device Serial Number
  • Claim Date
  • Company Name
  • Contact Name and Telephone Number

This Limited Warranty Policy is effective 3/01/2020.
DENSO reserves the right to modify or change this policy at any given time.